Support
We're happy to help. Email support@puilo.com and we'll get back to you, usually within 2 business days.
Sharing a look to Puilo
In Instagram, TikTok, Pinterest, Photos or any app with a Share button, tap Share, then choose Puilo. If you don't see Puilo, scroll to the end of the row of apps, tap More, and turn Puilo on. You can share photos, videos and links; for a video, pick the frame that shows the look best, then tap Get This Look.
Restoring Puilo Pro
On a new iPhone, or after reinstalling, open the Puilo Pro screen and tap Restore Purchases. Make sure you're signed in with the same Apple Account you subscribed with.
Cancelling your subscription
Open Settings on your iPhone, tap your name, then Subscriptions, and choose Puilo. Cancel at least 24 hours before your renewal date to avoid the next charge. You keep Pro until the end of the period you've paid for.
Refunds
Payments are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
Deleting your data
In the app, go to Profile and tap Delete all my data. Your photos, results, saved looks and preferences are permanently erased from your phone and our servers, and the app starts fresh. This doesn't cancel your subscription. See our Privacy Policy for details.
A result doesn't look right
AI works best with a clear, well-lit photo where the face and makeup are easy to see. Try a sharper photo or a different frame from the video. If something still seems off, email us; describe what happened, but please don't attach photos of your face.